Like the conductor calling out “All Aboard!” to train passengers, it is difficult to find a company not already using social media or, at least, embracing it.
In many respects, social media is regarded in much the same way that Web sites were 10 years ago – they’re a corporate necessity, otherwise you risk being left in the dust by the competition.
But maybe the question that needs to asked is whether, in fact, social media is something every company has to embrace. Is it possible for a company to thrive in this day and age without having a social media presence, or having a minimal presence?
It may be as an against-the-grain thought given the growing popularity of social media services such as blogs, Facebook, Twitter, YouTube and LinkedIn. But there is also an awful lot of social media Kool-Aid being gulped down, which has obscured the question of whether social media is a really an across-the-board corporate necessity.
For some companies, particularly those that are consumer-facing, social media is probably a no-brainer but there are many companies that have no or limited relationships with the general public. Their customers, partners and suppliers may operate in a small niche or a market in which the Web plays a different role when it comes to communications, sales and marketing.
In these situations, it may not make sense (heaven forbid!) to do social media or, at best, have a modest presence. Some companies, for example, may reap the most benefits from social media by just using LinkedIn as opposed to jumping on the blog, Facebook and Twitter bandwagon.
LinkedIn is perhaps the safest place to establish a presence on social media because it’s a social network for professionals that does not require a lot of work or content creation. Instead, it provides a place where companies can connect with other people within their industry, as well as offering opportunities to participate in industry-specific groups.
Some other companies may get a lot from just using YouTube as a way to demonstrate the features of their products. These videos may not get thousands of views but they will meet the needs of target audiences looking for certain kinds of information to make buying decisions.
These days, it takes a lot of courage, discipline or insight to not enthusiastically embrace social media because, after all, everyone is doing it.
For some companies, social media is an excellent way to connect with existing and potential customers. But for many companies, social media can suck up resources without generating much in return. The important thing is not being afraid of saying that social media doesn’t have a place at the table.